We're a non-profit organisation on a mission to create modern, open source publishing technology to power the future of independent journalism.
We're a non-profit organisation on a mission to create modern, independent publishing technology to power the future of online journalism.
This is not a rocket-ship. You won't find any unicorn glitter or exponential curves around here, just a real company with a sustainable business which has been profitable from year 1 and has been growing healthily ever since. Currently our Annual Recurring Revenue is $3,500,000. We're very transparent about our mission and our metrics, you can read all about us.
Ghost is a full stack web application for running independent publications. It’s one of the most popular modern open source projects in the world, and is used in production by tens of thousands of websites and companies.
Chances are you've already visited and read sites which run on Ghost. Our users range from hugely popular bloggers like Jeff Atwood, Troy Hunt and Joel Gascoigne - through to some of the world's largest organisations like Apple, Square, DuckDuckGo, OpenAI, Buffer, CloudFlare, Digital Ocean, Mozilla, Tinder, OkCupid and many, many more.
Ghost as a business is made up of two primary products:
The platform is targeted at professional/business users, and in turn funds the entire company to build free, open source software for everyone.
You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.
We won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.
Our ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.
Sarah Frantz — Sarah has been with Ghost for seven years. She knows our product and our customers better than anyone. You’ll work closely with Sarah to deliver excellent customer support.
Paul Davis — Paul is your partner on the Success Engineering side. He helps customers migrate to Ghost from other platforms. Paul will help you understand the nuts and bolts of the migration process, and how best to support customers as they transition to Ghost.
Justin Seymour — Justin will make sure you’ve got the knowledge, resources, and focused time to do your best work, then stay out of your way.
💵 Competitive salary
Based on role, skill, experience and location.
🌍 Work from anywhere
From a home office, or travel continuously if that's your thing. Everything we do is online. As long as you have wifi, you're all set.
A new laptop + $500 office workspace setup budget.
If you prefer to work from a co-working space, we'll help pay for it.
📚 Continue your personal development
There's a budget for attending conferences, taking courses, and purchasing books.
✈️ Team retreats
The last few trips have taken us to Dubai, Thailand, Austria & Egypt.
📅 Last Friday of the month off
We close the office on the last Friday of each month. Enjoy!
🏝 Unlimited paid vacation
If you don't take a minimum of a 2 week break yourself, we'll kick you out of the office in December.
👶 Paid parental leave
When the time comes to welcome a new member of the family, we offer generous and fully paid parental leave.
📈 Pay reviews
Everyone at Ghost receives an annual pay review.
🐶 Dog friendly office
Just kidding we literally don't have an office. So, um. Feel free to work with your dog. Cats are cool, too.
We receive a lot of applications for each position. Take your time and make your application stand out. Our hiring process and timeline can vary from role to role, but typically you can expect:
Step 1: We'll review your application, then you'll hear from us about whether you’ve advanced to the next step.
Step 2: A video call with the hiring manager and another member of the team so we can get to know each other a little better. This is an informal chat—there's nothing to prepare!
Step 3: A second video call with the hiring manager. The purpose of this call is to get a sense of how you think about your work.
Step 4: A paid trial project—typically 4-6 hours of work. The project is representative of the kind of day-to-day work we do with customers.
Step 5: A video call with one of our co-founders, either Hannah our CTO, or John, our CEO.
Step 6: An offer 🎉
Send an email to email@example.com. Introduce yourself and answer the following questions:
Then, pretend you've got the job and answer these questions:
We look forward to hearing from you!
If this role isn't right for you, but you're interested in hearing about other roles that open up in future, you can subscribe to our careers mailing list! We never use this list for any promotional emails, marketing, or anything else.