Operations Manager

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Operations Manager

We're looking for a talented individual with a broad set of skills to work across the entire company, helping the team organise/manage day to day logistics and focus on making Ghost a great place to work.

FULL-TIME · REMOTE

Hey there! We're looking for a new member to join the Ghost team, maybe that's you?

We're a non-profit organisation on a mission to create modern, independent publishing technology to power the future of online journalism.

This is not a rocket-ship. You won't find any unicorn glitter or exponential curves around here, just a real company with a sustainable business which has been profitable from year 1 and has been growing healthily ever since. Currently our Annual Recurring Revenue is just under $1,500,000 - and annual net revenue is over $1.7million. We're very transparent about our mission and our metrics, you can read all about us.

Ghost is a full stack web application for running independent publications. It’s one of the most popular modern open source projects in the world, and is used in production by tens of thousands of companies and websites.

Chances are you've already visited and read sites which run on Ghost. Our users range from hugely popular bloggers like Jeff Atwood, Troy Hunt and Joel Gascoigne - through to some of the world's largest organisations like Apple, Square, DuckDuckGo, OpenAI, CloudFlare, Digital Ocean, Mozilla, Napster, Tinder, OkCupid and many, many more.

In the early days, everyone did everything. Then as we started to hire a few people, all the extra jobs outside of "regular work" - fell to our CEO, John. Now, as the company has grown a lot further, John is spread pretty thin and needs help managing and organising the logistics of running a remote company. That's what this role is all about!

What we're looking for  🔎

The Operations Manager role is a diverse one. At a regular company this might be referred to as something like "Office Manager" — but as a remote company, we don't actually have an office. Instead, we've got a different set of challenges which are reasonably unique to the type of business we've built.

Primarily, the Operations Manager role has two core focuses: Organising team logistics to make Ghost a great place to work, and assisting John directly by helping to fill gaps in the company wherever things need doing.

That said, this is a startup, so you should expect your role to extend to various parts of the business, as well as experiments and adhoc projects long the way. We're still a small team, so you'll be able to see - and contribute to - every part of the business from top to bottom.

Some of your responsibilities will include doing things like:

  • 🤗 Help to hire + onboard new employees, measure and improve team happiness, implement policies (PTO, parental leave, etc.), and administer payroll, benefits, and reimburse expenses.
  • ✈️ Research, organise, book, and project-manage our 9-day international team retreats every 6 months: Arranging everything from travel and accommodation, to daily schedules and supplies.
  • 🧘‍♀️ Plan and implement useful systems and activities to help everyone stay organised, and foster camaraderie between our remote team mates.
  • 💸 Handle accounts receivable/payable and help teams with various administrative tasks.
  • ⚖️ Be responsible for efficient meetings, workflows, documentation, and  support for new tools we implement in the company. 
  • 📬 Do some customer support and assist our users directly whenever there are gaps in our global support cover which need extra help.
  • 💬 Be the go-to person for questions from the Ghost Team regarding company policies and procedures.
  • 🐙 Assist John directly (and occasionally other team members) to allow them to be more productive, and better manage their time + workload.


The ideal candidate would be someone who is...

Obsessively organised. This is the heart of the whole job, so we're on the lookout for someone who is already fantastic at organisation - and will be able to raise the bar of our overall organisational competence. 

A creative problem solver. Someone who can get things done even when there's no immediately obvious answer or process for how to do them - and is happy to take responsibility for delivering.

A people person. This is definitely a role suited to a broadly extrovert / ENFJ type personality. You need to be great at understanding our team members, what motivates them, and what makes them tick. Empathy++

A great writer. Not only does this role involve a lot of writing, but as a remote team writing is our primary form of communication. Clear, concise communication in native English is an absolute must for this role.

Tech savvy. Ghost is a software company and, while this role doesn't require any specific technical or coding skills, it does require someone who is proficient and comfortable within that environment. We speak tech, and we work on tech, so it's heavily reflected in everything we do - and the tools that we use.

Independent. You'll have quick team meetings each week as well as regular 1:1s with your manager, but beyond that it's up to you to get things done. All teams at Ghost operate autonomously, so you'll be expected to get things done without being directed. A background in contracting or freelancing can be a big help. 

This role would be particularly suited to someone with a background as an Executive Assistant who is looking to take on a broader role with more autonomy and independence, working remotely from anywhere in the world. It would also be very suited to digital nomads looking for a meaningful long-term role which can travel with them.

We don't mind where you're based or what hours you work, but this role does require a bit of schedule-flexibility, as you'll need some working hours overlap with John at all times, and he tends to move around quite a bit.

We value diversity of all types at Ghost and our team is made up of a kind, thoughtful group of people with a wide range of backgrounds. We have as many people who speak German as we do English and our engineering team contains as many women as it does men. Some of us are single, others are married, while others are parents. We actively try to find people with different perspectives and experiences to the ones we already have.

All jobs at Ghost come with

💵 Competitive salary
We pay well at market rates reflecting both location and experience

🌍 Fully remote work
Work from anywhere in the world, or travel continuously if that's your thing. Everything we do is online. As long as you have wifi, you're all set.

💻 All the tech you need
We'll pay for whatever hardware and software you need to work and make sure you're regularly upgraded to the latest versions.

🏢 Office costs covered
Whether you prefer a home office or a co-working space, we'll help pay for it.

📚 Personal development
An annual budget for books, courses, conferences and travel expenses.

✈️ Twice annual international team retreats
Every 6 months we get the whole crew together for a week away. The last few trips have taken us to Dubai, Thailand, Austria & Egypt.

📅 3 day weekends, all year long
We close the office an extra day on the last weekend of every month. Enjoy!

🏝 Unlimited paid vacation*
*Minimum 2 weeks per year, if you don't take it yourself, we kick you out of the office in December until the new year rolls around.

👶 Paid parental leave
When the time comes to welcome a new member of the family, we offer 3 months fully paid parental leave.

📈 Guaranteed pay-reviews
Everyone at Ghost receives annual pay reviews to update their salary for market rate changes and inflation.

🐶 Dog friendly office
Just kidding we literally don't have an office - but apparently tech companies think is an important detail to put on job descriptions and we didn't want to feel left out. So, um. Feel free to work with your dog.

Cats are cool, too.

Who you'll be working with

John 🇮🇪

Co-Founder / CEO

Sarah 🇺🇸

Support Engineer

Hannah 🇬🇧

Co-Founder / CTO

How to apply  🚀

We have a non-standard application process. To jump-start the process we ask a few questions in the application form that we might normally ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

We invite promising candidates to do some real life trial work with us and pay them for their time. Trial projects are typically 20-30 hours of work, and give us an opportunity to get to know each other prior to pursuing a full time offer. It’s also a chance for candidates to get to know the Ghost team and make sure that it’s a good fit for them, too. 

The button below will take you to the application form for this position where you can tell us a little more about yourself. Or, if you know someone who would be a great fit - maybe send them a link to this page?

We do our very best to reply to everyone who gets in touch, but it can be strategically helpful to keep in mind that we generally receive 300-400 applications for each position advertised!

Please note: For this particular role at Ghost we are explicitly looking for candidates who are based outside of North America.

Not the right position for you?

If this role isn't right for you, but you're interested in hearing about other roles that open up in future, you can subscribe to our careers mailing list! We never use this list for any promotional emails, marketing, or anything else.